Privacy Policy

Last Updated: June 1, 2026

Welcome to CRAVE Golf DTW. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you apply for membership, use our automated facility, or interact with our website.

1. Information We Collect

To provide a seamless, secure, and automated experience, we collect the following categories of information:

Identity Data: Name, date of birth, and identity verification details required during the membership application process.
Contact Data: Email address and mobile phone number.
Access & Usage Data: Secure facility access logs (PIN code usage), reservation times, and simulator usage data.
Payment Data: Credit card or financial details processed securely via our third-party payment processor. We do not store raw financial data on our servers.

2. How We Use Your Information

We use your data solely to operate our members-only lounge and manage your account, including:

Processing your membership application and managing your active subscription.
Automating facility access, bay reservations, and structural secure-entry systems.
Sending transactional alerts, reservation confirmations, and automated facility access PIN codes.
Responding directly to customer support or system troubleshooting requests.

3. SMS Text Messaging Communication & Consent (Optional)

Receiving text messages from CRAVE Golf DTW is entirely optional and is not a condition of membership, booking a reservation, or completing a transaction. If you choose to opt-in, we will send text messages regarding your reservations, facility access updates, and account standing. If you do not opt-in, you will receive all transaction and booking confirmations via email.

Opt-In: Consent is collected optionally via our website forms, membership application, or booking portal, where you must actively check an optional box to agree to receive SMS communications.
Opt-Out: You can cancel the SMS service at any time. Simply text STOP to our number. After sending STOP, we will send you a final SMS message to confirm that you have been unsubscribed. Following this, you will no longer receive SMS messages from us unless you choose to reactivate your alerts.
Support: If you experience issues with our messaging program, you can reply with the keyword HELP for assistance, or contact us directly at [email protected].

4. Strict Non-Sharing of SMS Data

Your personal information, including mobile phone number, text messaging originator opt-in data, and consent history, will never be shared, sold, rented, or leased to third parties, affiliates, or partners for marketing, promotional, or any other purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

5. Data Security

Because our facility operates on advanced automated frameworks, we utilize strict technical and organizational measures�including network encryption, local-first network security protocols, and secure cloud integrations�to ensure your data and access credentials remain protected from unauthorized access.

6. Contact Us

If you have any questions or comments regarding this Privacy Policy, please reach out to us at:

Email: [email protected]
Address: 37930 Second St - Willoughby, OH 44094